FAQs

How long does it take to receive an orde?

Your order will be shipped within 2 to 3 days. Our average delivery time is then 5 to 21 working days worldwide.

Where do we deliver and what are the delivery costs?

We deliver everywhere in Canada. Shipping is FREE on all orders.

Where are you from?

Our company is based in CANADA.

Who will deliver my item?

Your items are delivered via your local postal service.

What are the delivery times?

Items are delivered by your local post office.

What happens if no one is home?

Don't worry, our items will be delivered to your mailbox if they are small enough. Otherwise, your package will be delivered to your post office where you can collect it.

I entered the wrong address, what should I do?

Don't worry: if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise, and in accordance with our terms and conditions, once your order has shipped from our warehouse, no changes will be possible.

Is your site secure?

This site is 100% secure. And truth be told, it is 300% secure. Here's why: First of all, the site you're visiting is hosted on an HTTPS server (the little green wire to the left of this page's URL reminds you of this). Most sites only secure their shopping cart and everything related to checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, for payment, we use Stripe and PayPal, two benchmarks in secure online transactions.

What are the payment methods?

Currently, you can pay for your order by credit card or PayPal on our website. We do not accept checks, wire transfers, or cash on delivery.

What happens if I'm not satisfied with my product?

We offer a 100% money-back guarantee! If for any reason the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund you in full upon receipt. However, all returned products must be in perfect condition and the return shipping costs are your responsibility. Proof of posting must then be emailed to us as proof of delivery.

Still have questions?

If you still have any questions, you can contact us by email at contact@emiloom.com .